UAEN Routing Team Agent | Retail | IKEA Jebel Ali

Job Requisition ID:

Overview of the role

Ensure a seamless customer journey by offering an inspiring and rewarding customer experience with great quality for last mile services Journey. This includes in particular:

• To support the market Service Fulfilment team by working with IT solutions (platform) for the market.
• Carry out the tasks of capacity management to improve overall performance of last mile delivery of services for both stores and online orders by ensuring an up to date and accurate services capacities.
• To contribute to the development of business and people and implement, assess standards, guidelines and policies within your area of expertise.
• To build and retain a long-lasting relationship with new and existing customer and service providers by ensuring a positive shopping experience that creates trust in the brand.
• Using Key Per...