Administer and update direct inward dialling records and manage related telephony requirements.
Perform installation, relocation, decommissioning, and return material processing for voice and video hardware.
Manage equipment logistics, including receiving, unboxing, storage, and inventory control.
Provide onsite support for video conferencing systems, desk phones, and emergency wall-mounted communication units.
Maintain accurate technical documentation and support end-to-end asset creation processes.
Coordinate and escort voice and video service providers during onsite works.
Provide tier 1 and tier 2 technical support, diagnostics, and incident resolution for communications services.
Deliver technical setup and live support for major events, live streams, and high-level virtual meetings, including audio, mixer, and camera configuration.
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