Job description:

Responsibilities

• Collaborate with the UC team to implement Unified Communications projects across APAC.
• Maintain Unified Communications solutions, including Teams, Contact Center, MTR, Teams Phone, reporting, and administration tools.
• Provide Level 3 support for VoIP and Video Conferencing incidents, ensuring efficient issue resolution.
• Assess business requirements in technical projects and develop functional and technical specifications.
• Handle technical service requests, including configuration updates and expert-level request management.
• Identify, propose, and deploy new Unified Communications technologies to enhance efficiency and reduce costs.
• Manage discussions, negotiations, and relationships with service providers to ensure optimal service delivery.

If you are someone with great adaptability and interpersonal skills, enjoy taking challenge with a diagnostic...