Job Description

The IFS Site Reliability Engineer role exists within the global Unified Support organization. The role handles multiple aspects of incident, service request, problem and change management. Working with multiple internal and external stakeholders related to our supported services. The role forms part of an on call team, which reports into a Unified Support manager. The Unified Support -Service Operations team provide 24x7x365 operations support to the IFS customer base across all IFS cloud services.

Although not a role with people management duties, the selected individual will be a senior part of the organisation and so will provide mentoring and examples of good practice to the more junior members of the team.

Responsibilities

• Manage an incoming queue of cases, incidents and service requests within SLA, OLA and KPI targets within the Unified Support team operating in a three shift pattern (early, day and nightshift)