About the Role

We are looking for a Unit Manager, Operations for our growing team for a 12 month secondment to join our growing team!

Location

Hybrid model, 3 days a week in our Mississauga office.

Schedule

35H a week; may include occasional Saturdays or statutory holidays.

What you’ll do here

• Lead, coordinate and supervise the activities of the team by organizing, planning and controlling the optimal use of personal, material and financial resources according to the budget.
• Manage the performance of team employees according to company policies, ensuring continuous training and compliance with customer experience standards of the customer service centre.
• Manage the quality of phone service by ensuring cost and productivity control according to the objectives of the customer service centre.
• Ensure the quality of service offered to customers by regularly supervising team members acco...