This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
This role is a combination between Helpdesk & CRO under Branch development concept.
Key accountabilities of the role
Provide prompt and efficient service to all walk-in customers
Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance
Liability Onboarding
Covered Card
Services
Debit Card Inquires
Accounts General Inquiries
Sending SMS to customers
Police Letter – Returned Cheques
Dispute Services
Standing order Setup/Cancellation/Amend...
Ready to Apply?
Join thousands of Americans building their careers