Overview

We are currently seeking a high caliber professional to join our team as a Universal Banker.

Responsibilities

• Engage and discover customer needs on branch entry
• Fulfill customer needs
• Acquire new to bank premier customers
• Deliver service excellence
• Promote and deliver digital engagement
• Support the branch
• Protect the bank—through vigilance against fraud, knowing your customer, adhering to regulations/policies, and minimising operational risk
• Contribute to and maintain an environment where the wider branch team can maximise performance to achieve business objectives while providing the highest quality service.

Qualifications

• Understanding of bank products and services
• Knowledgeable on branch systems (e.g., HUB / MWS / Evolve, EMEA, ServiceSync among others)
• Completion of courses: signature verification, counter...