Job Description

The Survey Platform Service Manager is a critical position at Virginia Tech, established to manage the university’s survey platform, Qualtrics. This role ensures the continuity, accessibility, and strategic use of survey technologies across the university for research and administrative purposes.

The Survey Platform Service Manager serves as the primary technical expert for the survey platform, providing high-quality front-end administration and specialized technical support and consultative services. This position is vital for maintaining platform efficiency, ensuring data governance compliance, and fostering university-wide proficiency in survey tool best practices. This role also plays a key role in supporting a university-wide strategy for user experience improvements with IT services.

The Survey Platform Service Manager performs essential duties to sustain and enhance the Qualtrics platform and support the university commu...