Voice Account – Job Description



Responsible for handling inbound and outbound customer calls, addressing inquiries, resolving complaints, providing product or service information, and ensuring a positive customer experience. Maintains accurate records of customer interactions and follows company policies and performance standards.



Non-Voice Account – Job Description



Responsible for providing customer support through email, chat, or other digital communication channels. Handles customer inquiries, processes requests, resolves issues efficiently, maintains accurate documentation, and ensures customer satisfaction while adhering to company guidelines and service standards.