Description

• Provide excellent customer service by handling inquiries and resolving issues via phone, email, or chat.
• Manage and track customer interactions and transactions efficiently using company software.
• Achieve customer satisfaction and maintain high service quality standards.
• Collaborate with team members to improve service procedures and customer experiences.
• Conduct follow-up calls to ensure issues are resolved and customers are satisfied.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficient in English Language, strong customer service abilities, and interpersonal skills.
• Qualities and Traits: Strong work ethic and people skills.
• Responsibilities and Duties: Ability to perform back office support as required.