We are seeking an experienced User Researcher to help design and deliver user‑centred digital products and services that meet real user needs. You will play a key role in ensuring research and insight are at the heart of decision‑making, working closely with multidisciplinary teams to inform service design, policy, and delivery.

This role is particularly suited to someone with experience working for public sector organisations, who understands governance, accessibility, and the need to design inclusive services at scale.

Key Responsibilities

• Plan, design, and conduct user research to support the end‑to‑end delivery of digital services
• Apply a range of qualitative and quantitative research methods (e.g. interviews, usability testing, surveys, ethnographic research)
• Translate research insights into clear, actionable recommendations that influence design and delivery decisions
• Advocate for user needs ...