ESSENTIAL DUTIES AND RESPONSIBILITIES

· Enthusiastically greet guests and provide event information.

· Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.

· Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.

· Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes.

· Proactively approach guests that may have questions, difficulty, or a complaint.

· Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved.

· Identify and respond to emergencies; involve Supervisors as appropriate.

· Remain calm and direct guests to the designated are...