The USRN QA Nurse Leader is responsible for overseeing quality assurance and operational excellence within clinical workflows. This role combines leadership, staffing management, and QA functions to ensure high-quality service delivery, compliance with standards, and achievement of client SLAs.
Key Responsibilities
Operations & Leadership
- Lead and manage daily staffing, scheduling, and coverage planning to ensure optimal workforce utilization
- Serve as the primary escalation point for internal teams and client-facing concerns
- Monitor and ensure adherence to SLAs across triage and prior authorization (PA) activities
- Collaborate cross-functionally with Training, QA, and Sourcing teams to drive operational efficiency
- Prepare and present regular reports on operational performance, risks, and key metrics to stakeholders
Quality Assurance