What you'll be doing

• Conducting comprehensive quality assurance audits on service calls and other healthcare-related tasks
• Providing detailed feedback and coaching to team members to drive continuous improvement
• Analyzing performance data and identifying areas for process optimization
• Collaborating with cross-functional teams to implement quality initiatives
• Staying up to date with industry regulations and best practices
• Contributing to the development of quality assurance tools and training materials

What we're looking for

• A registered nurse (USRN) with a minimum of 3 years' experience in a quality assurance or similar role
• Excellent attention to detail and strong analytical skills
• Proficiency in data analysis and reporting
• Exceptional communication and coaching abilities
• Adaptability and a keen interest in process improvement
• Knowledge of ...