Job Title: USRN Team Lead

Work Setup: Onsite – Ortigas
Shift: Night Shift

Job Summary

We are looking for an experienced USRN Team Lead to lead a team supporting Utilization Management Review (UMR) operations in a healthcare BPO environment. The ideal candidate is an active US Registered Nurse with a strong acute hospital background, hands-on UMR experience utilizing InterQual and MCG guidelines, and proven leadership experience managing healthcare operations teams. This role is responsible for driving operational excellence, ensuring clinical quality, coaching team members, and meeting client performance expectations.

Key Responsibilities

• Lead, coach, and manage a team of clinicians to achieve quality, productivity, and service level targets.
• Monitor daily operations and ensure compliance with client requirements, regulatory standards, and internal policies.