Description
A utility company in the Tacoma area is seeking an experienced Collections Specialist to assist with a backlog of delinquent customer accounts. This is an excellent opportunity for someone who enjoys problem-solving, customer communication, and driving collections results while maintaining a positive customer experience.

Candidates must have prior collections experience, and utility collections or utility billing experience is strongly preferred.

Key Responsibilities

+ Manage and collect on delinquent residential and commercial customer accounts

+ Contact customers by phone, email, and written correspondence regarding outstanding balances

+ Negotiate payment arrangements and resolve account disputes

+ Document collection activity and maintain accurate account notes

+ Review aging reports and prioritize collection efforts

+ Work with internal departments to resolve billing discrepancies

+ Mo...