BPO Associate Director

Manila, National Capital Region (PH-00), Philippines (PH).

Roles and Responsibilities

• Provides front-line supervision to an operational team of 35 or more employees
• Supervised team typically responsible for managing US healthcare payer claims adjudication process
• Assigns work to direct reports.
• Recommends and takes actions hiring, firing, promotion, and disciplinary recommendations.
• Supervises team ensuring the highest quality of service is provided to clients.
• Monitors performance of the team and reports results and issues to higher-level leadership.
• Assists team with escalated client or account issues.
• Manages hiring, staffing and maintaining a diverse and effective workforce.
• Interacts with clients and internal departments to resolve issues.
• Works with the team to complete assignments using established guidelines, policies and proce...