Core Skills & Experience

• 3+ years of experience in CX, UX, Digital Experience, or Product Improvement
• Strong expertise in User Journey Mapping, UX Research, and Usability Evaluation
• Experience with Customer Journey Analysis, Conversion Funnels, and Digital Analytics
• Hands‑on experience with A/B Testing, KPI Monitoring, and Performance Reporting
• Knowledge of Accessibility Standards (WCAG) and User-Centered Design principles
• Proficiency in Figma, Wireframing, Prototyping, and Design Systems
• Experience with HTML/CSS, Responsive Web & Mobile Design, and AI‑assisted UX tools
• Strong exposure to Agile methodologies, stakeholder collaboration, and continuous improvement