UX Product Manager – PAYGo Phones
Department: Commercial HQ
Employment Type: Permanent - Full Time
Location: Kenya Description
Job Location: Nairobi/Lagos. About The Role:
The User Experience Product Manager – PAYGo Phones will own the product experience for Sun King’s pay-as-you-go financed smartphone customers and the sales agents, retailers, and field staff that enable the Smart Phone business across Sun King’s markets, from customer acquisition to activation, usage, and throughout the customer lifecycle. The role is accountable for ensuring low-friction customer journeys, robust agent and field-team tools, scalable technical integrations, and efficient commercial processes that facilitate lead generation, conversion, and retention. By bridging the gap between hardware, financing, and sales operations, this role ensures our digital funnel and field tools are optimized. What you would be expected to do:
Customer Experience & Lifecycle
Design and improve the exper...