Role

UX / CX / Service Design Lead: A senior/lead position for a designer who has moved from doing the work to shaping it—leading a team, facilitating strategic conversations with clients, and holding engagements to a high standard. Based in Johannesburg with hybrid opportunities.

About the Role

We help ambitious companies carry out their plans. This role looks at the world with a questioning lens and aims to make it better. You will work closely with peers and clients, and you will be responsible for improving the quality of what we produce by bringing us closer to the end customer and their needs. Digital transformation today means rethinking how humans interact with each other, with systems, and with the world around them.

In practice, you own the experience layer across engagements—UX, CX, and service design—from research and discovery through journey mapping, service blueprinting, and validation. You reframe problems before the team builds sol...