Our client is seeking an experienced UX/UI Design Lead to head the design of user interfaces and the visual and user-experience elements of digital products. This role involves guiding stakeholders and team members in product design and leading the transformation of high-level requirements into interactive, user-friendly designs.
Key Responsibilities:
- Design and Conceptualisation:
- Oversee a collaborative design process for digital products/services, incorporating input from various portfolios to create a scalable and robust design system that enhances the brand. Lead a multidisciplinary team to evolve this system.
- Customer Experience Mapping:
- Implement and manage techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points, improving overall customer interactions.
- Internal Client ...