Job Purpose

Ensuring the smooth functioning of operational processes related to VAS, This position involves, troubleshooting issues, supporting daily operations, coordinating with various stakeholders eg. tech, retail operations, regional teams, retailers, and ensuring seamless service delivery.

Key Performance Indicators (KPI) Process Optimization Customer Retention and Loyalty Technology and Tool Management Issue Resolution Customer Communication and Engagement Compliance and Quality Assurance Level of Decision Making Junior level of decision making. Internal Interactions External Interactions Omnichannel Executives Retail Operations Executives DC Marketing Teams DC Retail Operations Teams Retailers Retail service providers / partners Technology vendors Key Responsibilities Troubleshoot and resolve daily recon queries from Retailers and CO Maintaining Retailer VAS Agreements, ensuring VAT, Bank Account and Company Registration numbers are validated. Maintain the Retailer Act...