Working/Functional Title
VDL Client Service Center Supervisor
Position Summary
Supervise the functions of the Client Service Center (CSC) of the Michigan State university Veterinary Diagnostic Laboratory (MSU VDL).

Manage workload of 6 support staff members and 1 temporary/on-call employee who are answering client telephone inquiries, providing clerical support for laboratory sections, administrative processing of anatomic pathology cases, and rotating through reception areas.

Provide high quality, consistent customer service, both internally and externally.

Manage MSU VDL client complaint and participate as a member of the Patient Management Team, designed to drive consistency of customer service throughout the MSU VDL.

Responsibilities and Duties:

60% - Supervise Client Service Center employees, monitor and manage workload, perform all tasks currently performed by CSC personnel, model expected customer service behavior, and provide ...