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To improve our overall vehicle off road (VOR) performance for customers, to reduce vehicle off road time, increase communication and to reduce LeasePlan UK costs including loss of use costs and rental/replacement vehicles.
To manage VOR events at a transactional level to support the VOR Manager AND manage VOR escalations from Customer Services – take ownership of the customer and the issue until resolution.
To co-ordinate with external suppliers and internal key stakeholders in order to manage, minimise & report on VOR incidents across the Holistic VOR areas.
To identify consistent causes of VOR and to make recommendations to improve these processes.
Key Responsibilities
Monitor performance of internal technical team regarding authorisations that are causing VOR delays including post day 1 follow-up & Major Un...