Job Description
PURPOSE OF THE JOB
The Verifications Analyst receives reviews and responds to all flagged customer orders to reduce fraud occurrences and to mitigate the financial impact to the company from these occurrences. The Verifications Analyst will interact with banks, financial institutions, and customers to resolve issues in a satisfactory manner and to ensure customer retention.
RESPONSIBILITIES/DUTIES
Call banks to verify credit card information (name, billing address, phone number, ship to address, etc.) and remove authorizations. Answer inbound customer calls regarding orders under verification review. Service internal customers (stores, contact centers, etc.) regarding orders under review. Confirm customer orders and shipping information. Review flagged orders making an educated decision based on experience, data points, and current fraud trends. ...