Veterinary Client Outreach Coordinator (a.k.a. Pet Parent Reconnector)

Helping pets get back the care they need, one outstanding conversation at a time.

Are you someone who loves chatting with people, building real connections, and making a difference in the lives of pets and their pet parents? Do you have a natural ability to listen, problem‑solve, and make people feel comfortable and cared for? If so, you might be exactly who we are looking for.

In this role you will be the friendly voice that helps pet parents get back on track with their pets’ care. Whether they have missed an appointment, delayed treatment, or just lost touch, you will guide them back with empathy, encouragement, and zero judgment.

Responsibilities

• Reach out to pet parents whose pets are overdue for exams, vaccines, treatments, or testing.
• Help pet parents navigate barriers to care, whether scheduling, cost concerns, or uncertainty about next steps.
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