Main point of contact for clients. Combines customer service, scheduling, administrative work, and basic coordination with the veterinary medical team to ensure a smooth experience for both pets and owners.

Front Desk & Client Interaction

• Greet clients and their pets when they arrive at the clinic
• Answer phone calls and respond to voice messages, emails, texts and online appointment requests
• Provide general information about services, hours, and policies
• Check clients in and out for appointments
• New client check in, new client forms and entry of new client/patients into practice software
• Create and distribute new client folders
• Keep reception and waiting areas clean

Appointment Scheduling

• Schedule appointments
• Coordinate urgent or emergency appointments and secure deposits when needed
• Call to remind and confirm upcoming appointments