Master appointment scheduling, balancing veterinarian availability with urgent patient needs to ensure optimal clinic workflow.
Serve as the compassionate first point of contact, expertly managing client inquiries via phone, email, and in-person, providing reassurance and clear information.
Efficiently process client check‑ins and check‑outs, accurately handling payments, insurance information, and necessary paperwork with meticulous attention to detail.
Maintain and update patient records, ensuring all medical history, treatment notes, and billing information are current and easily accessible for the veterinary team.
Qualifications
High School Diploma or equivalent required; Associate's degree or veterinary assistant certification preferred.
Minimum 1-2 years of experience in customer service, preferably within a veterinary clinic or animal care setting.
Proficiency in veterinary pra...
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