Enable customer engagement at scale by discovering high-impact opportunities, continuously improving how teams plan and launch work, and delivering marketing that meets customers in the right channel, at the right time, with the right message. In this role, you will listen to what matters, solve real customer problems, and help deliver seamless banking experiences for all.
As a Vice President-Customer Experience Innovation on the Engagement and Product Marketing team, you will lead Customer Experience Innovation by discovering high-impact opportunities, testing what works, and scaling proven innovations across channels, audiences, and journeys. You will also own the behind-the-scenes delivery engine, driving cross-functional project management, operating cadence, and governance to land in-flight proofs of concept, including audience modernization, and turn them into repeatable capabilities teams can execute at scale. You will bring structure to ambiguity, moving work from hypothesis...