Your mission
Cloud Operations Excellence
- Define, implement, and continuously improve Cloud Ops KPls for the whole Matrix42 product portfolio.
- Ensure KPls are trending positively in alignment with business objectives (availability, performance, cost efficiency, cloud gross margin, customer satisfaction).
- Drive operational automation, standardization, and adoption of best practices (SRE, DevSecOps).
- Build and maintain platform-agnostic stack building blocks to enable flexible deployment models across hyperscalers, private clouds, and on-premises data centers.
Incident & Escalation Management- Establish a proactive Cloud incident management framework to reduce customer-impacting issues.
- Own escalation metrics and ensure downward trend.
- Partner with Customer Success and Support teams to accelerate resolution and assure timely root
- cause analysis.
Financial...