IN0550 Muncie - Charles St, PA0121 Erie - 26th & Peach


Job Description

The Video Teller enhances the customer experience by assertively caring for our customers through providing excellent service, product offerings, and expanding relationships through the use of the Interactive Teller Machine (ITM).

This position is eligible for a shift differential. Essential Functions• Serve the customer in a comfortable, professional, and friendly manner through video and possess the ability to multi-task by operating several computer programs at one time• Build customer relationships by actively listening to determine needs while explaining Northwest products/services and advising the customer accordingly• Identify cross-selling opportunities, selling new or additional products or services that meet customers’ needs, and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals, if assigned• Work independently...