Responsibilities

• Build and develop long-term relationships with VIP clients
• Manage and grow a portfolio of high-value users
• Deliver a personalised, high-touch client experience
• Drive client engagement, retention, loyalty, and activity
• Understand player behaviour and identify opportunities for growth
• Work with client insights to improve the VIP experience
• Collaborate with cross-functional teams in a dynamic iGaming environment
• Contribute to business expansion and the development of new markets

Requirements

• 1-3 years of experience in Account Management, VIP Management, Customer Success, Retention, or Sales
• Experience in iGaming or understanding of client retention and VIP player behaviour
• Ability to manage several VIP clients simultaneously and act on data insights
• Upper-Intermediate or higher English level
• Fluent Ukrainian