ROLE OVERVIEW

The VIP Client Services Executive is responsible for managing and growing relationships with high value customers on our online entertainment platforms.

This role focuses on delivering personalized service, handling priority client queries, and driving long term loyalty and engagement from top tier users.

You will act as the main point of contact for VIP clients, ensuring they receive fast, professional, and premium level support at all times.

Client Relationship Management

• Serve as the primary contact person for assigned VIP clients
• Build strong long term relationships through personalized communication
• Understand customer preferences and behavior
• Proactively engage high value users to increase loyalty
• Deliver premium service experience

Customer Support and Issue Resolution

• Handle VIP queries via chat, messaging apps, SMS, and calls
• Re...