About us
The Hosting Helper is a North America-based short-term-rental management company. We manage a growing portfolio of vacation homes and provide 24/7 guest support. We're hiring a Day-Shift Support agent to handle guest communications and real-time problem-solving during peak hours.
About the role You'll be the front line for our guests during the day. Most shifts are solo coverage — meaning you own the inbox, the phones, and the in-progress issues end-to-end until handoff. On Fridays we run two day-shift agents (Lead + Wing) to handle the weekly volume spike. We have clear, well-documented SOPs for every common scenario (lockouts, AC outages, cleaning issues, refund requests, gate registrations, etc.) — you'll never be guessing. Schedule 9 AM – 9 PM U. S. EST Tuesday-Friday
What you'll do Monitor and respond to all guest communications across Conduit (unified inbox), Guesty, OTA inboxes (Airbnb, VRBO, ) and direct channels Answer inbound calls and SMS through Conduit an...