MCS Group is proud to be partnering with the Northern Ireland Assembly for a Temporary Visitor Experience Officer for up to 12 months.

The role

Main duties and responsibilities of the job.

Job Description

• Welcoming visitors to Parliament Buildings, providing information, assisting them appropriately and managing any specific access requirements.
• Assisting the Visitor Experience Manager with day‑to‑day management of the Visitor Experience team, deputising as required and problem‑solving issues as they arise.
• Providing leadership and training to the Visitor Experience Officers, ensuring high quality service delivery and adherence to all Northern Ireland Assembly values; skills and behaviours; and policies and procedures.
• Managing the tour programme to ensure all public, private and VIP tours are covered on a daily basis.
• Managing the quality of tours and overall visitor experience, ensuring consistenc...