Enhance client relationships as a Client Success Associate at Vivid Theory in Calgary. Collaborate in a creative, fast-paced environment focused on impactful tech solutions.
As a Client Success Associate, your role will include assisting clients during onboarding and identifying areas for process improvement. You will act as a dependable contact for dealership clients, ensuring their needs are met through effective communication and collaboration. You will also work closely with marketing to develop strategies that boost client retention.
Key Responsibilities:
• Assist with onboarding and training clients
• Analyze processes to identify gaps and suggest solutions
• Serve as point of contact for dealership clients
• Review customer journeys for goal attainment
• Partner with sales on marketing campaign strategies
Requirements:
• Minimum of 2 years in Client Success or account management
• SaaS experience is advantageous
• Familiarity with Salesforce and ...