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VOC Program Manager: Drive CX & NPS Improvements

Company

Globe Telecom, Inc.

Location

quezon city, metro manila

Posted

June 12, 2026

Position Overview

Globe Telecom, Inc. is looking for a Voice of Customer Program Manager based in Quezon City. This role focuses on harvesting VOC insights to improve Customer Experience and facilitate collaboration across internal stakeholders.

The ideal candidate will analyze data, surface insights on customer issues, and develop strategic programs to enhance NPS. This position requires strong analytical skills and a commitment to driving customer-centric initiatives.

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