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Voice Engineer

Company

Dicetek LLC

Location

abu dhabi, abu dhabi

Posted

July 03, 2026

Position Overview

Responsibilities
  • Manage and support enterprise voice infrastructure including Cisco Voice and Cisco Voice Gateway solutions.
  • Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs).
  • Implement and support Microsoft Teams Telephony and Direct Routing solutions.
  • Administer and optimize contact center platforms including Genesys and Sprinklr.
  • Monitor voice network performance and ensure high availability and service quality.
  • Troubleshoot complex voice SIP routing and telephony-related issues.
  • Collaborate with network security and infrastructure teams for seamless integration and support.
  • Participate in system upgrades, migrations, and deployment projects.
Qualifications
  • Strong experience with Ribbon SBC (Session Border Controller).
  • Hands‑on expertise in Cisco Voice and Cisco Voice Gateway technologies.
  • Experience with Genesys and/or Sprinklr conta...

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