We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.



Key Responsibilities:

• Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.

• Provide accurate and timely information about room availability, pricing, and policies.

• Ensure high-quality customer service in all written interactions.

• Record and update customer information and reservation details in internal systems.

• Follow all company guidelines for quality and compliance.

Qualifications:

• High school graduate (K-12 or Old Curriculum).

• Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).

• Excellent written English communication skills.

• Strong attention to detail and customer-focused attitude.

• Pr...