JOB DESCRIPTION

• Perform pre-call analysis and check status by calling the payer or using IVR or web portal services

• Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference

• Record after-call actions and perform post call analysis for the claim follow-up

• Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact

• Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, ...