You'll be helping people find a way forward with the problems they face

• To help provide an effective and efficient advice service to members of the public to move them on with their problem
• To help influence government and other organisations by informing them of the effect of their actions on the lives of clients

What will you do?

• Complete an introduction to Citizens Advice and training for your role
• Talk to clients over the phone or online to explore what problems they’ve come for help with
• Find information about the clients’ problems and help them to understand their options
• Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
• Write a summary of the clients’ problems and what action you’ve taken
• Look out for problems that are common, or are unfair, and w...