Job Description

Role Summary

The Consumer Collections Pod Leader will serve as the accountable player-coach and single point of contact (SPOC) for consumer collections execution within our servicing platform. This hands-on leader will drive day-to-day results, participate directly in call activity and escalated borrower engagement, and translate call-level learnings, borrower behaviors, and operational feedback into an informed loss mitigation strategy.

The ideal candidate is an operational player-coach who can lead from the floor, create accountability, develop high-performing collectors, and convert daily execution insights into practical strategy improvements. This leader will own compliant workflows, KPI performance, team coaching, feedback loops, and the pod P&L against agreed performance goals for delinquent consumer installment loans (home improvement and solar).

The role requires strong execution discipl...