Lead day‑to‑day GPS Operations in GSC for migrated processes (Payments, Cheques, Screening, Time Deposits, Account Maintenance), ensuring transactions are authorised within delegated limits.
Deliver agreed SLAs consistently, maintaining strong service levels, timelines, and customer outcomes.
Own and drive delivery of GPS Operations change initiatives, including industry and internal projects, ensuring controlled governance and on‑time implementation.
Build proactive engagement with internal customers and senior stakeholders in‑country and across global functions to drive service performance and continuous improvement.
Oversee outsourced activities, ensuring service performance meets predefined standards and contractual/operational expectations.
Strengthen quality and productivity through error tracking, root‑cause analysis, best‑practice adoption, and continuous workflow/process improvements to reduce ...
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