We are looking for a VP Of Customer Success to lead the post-sales experience for a growing B2B SaaS platform in the proptech space. You will combine strategic customer leadership with hands-on ownership of onboarding, implementation, adoption, retention, and expansion for mid-market and enterprise customers.

Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.

Responsibilities

• Lead the full post-sales customer lifecycle across onboarding, implementation, adoption, retention, and expansion.
• Manage and coach a small Customer Success team while staying close to key customer relationships.
• Own strategic relationships with enterprise customers, key accounts, partners, executive sponsors, and daily stakeholders.
• Build structured onboarding and implementation processes for larger and more complex customers.
• Coordi...