Vice President of Operations (VP, Operations)

Industry: POS Software / SaaS / AI / Cloud (AWS)

Reports To: CEO / COO

Position Overview

The Vice President of Operations will lead and scale operational strategy for a high-growth POS software company powered by cloud infrastructure (AWS) and AI-driven capabilities. This role is responsible for ensuring efficient delivery of products and services, optimizing internal processes, and aligning cross-functional teams (engineering, product, customer success, and support) to drive performance, scalability, and customer satisfaction.

Key Responsibilities

Operational Leadership & Strategy

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