Responsibilities

Maintain the LQA service standards as required for the Outlet. Read daily reports and hotel updates shared via Outlet communication methods and acknowledge any VIP arrivals to ensure they are acted upon. Report to shift 10 minutes before start time and communicate in advance if any delay. Must know all F&B menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked. Present children’s menus when appropriate and describe specials and alternative cuisine. Serve and clear food and beverage items in an unobtrusive and professional manner using tray appropriate service ware at all times. Utilize the POS system to ring up sales, print checks, close checks and complete cash‑out procedures. Carry trays, bus and reset tables with linen, chinaware, glassware and silverware. Ascertain guests satisfaction and handle any problem which may arise, informing the Supervisor Manager of ...