Walk-in at HCLTech for Senior Customer Support at Ambattur on 2nd Jul 26:

Scope of the Role:

• Assisting the account managers

• Generating the Sales Report, work on CRM tools like Oracle, Salesforce.

Key Roles and Responsibilities:

• Performing data analysis for generating reports periodically

• Work on account related Queries at backend

• Work on CRM tools like Oracle and Salesforce in backend

• Meeting SLA and TAT

• Meet the attendance target

• Meet the internal Quality scores

• Maintain a high level of professionalism with account manager / customers.

Skill Set Required:

• Knowledge in MS Excel and PowerPoint

• Strong/Good written communication skills

• Ability to multitasking effectively

• MS Access & SQL Proficiency is added advantage

Qualifications: 12 + 3 years of ed...