Job Summary Manages the Customer Service team efficiently ; builds and maintains unsurpassed customer relationships, ensures impeccable customer service at all times. Ensures the team has the readiness in responding to customer queries, meeting KPIs, releasing billing reports and sending relevant documents to customers. Provides trainings to customer service team on legal requirements, customer KPIs, right customer service and email etiquettes. Ensures that all set KPIs per customer are met and overviews clear and comprehensive records. Tracks team productivity (operations and customer service) and takes action for better planning and resourcing. Overviews the inventory records and location for cost accounting to ensure adherence to the warehouse and distribution procedures are executed ; should implement best storage practices for the optimum utilization of existing space. Liaises with internal customs department to ensure custom clearance procedures are compiled and legal requ...