1.1.1 Key Responsibilities: • Customer Support: o Serve as the first point of contact for WMS/OMS-related queries, via phone, email, or chat. o Assist customers with common WMS/OMS issues such as login difficulties, navigation problems, or data entry errors. o Provide general guidance and instructions on using the WMS/OMS software efficiently. • Troubleshooting: o Investigate and resolve basic WMS/OMS issues related to user setup, workflows, and configurations. o Diagnose and troubleshoot hardware (e.g., barcode scanners, printers) and connectivity issues. o Collect and log details of issues, ensuring a thorough understanding before escalating to higher-level support. • Ticketing and Incident Management: o Create, update, and resolve support tickets using ticketing or incident management systems. o Ensure that issues are documented properly, and follow established procedures for issue prioritization and resolution. o Escalate unresolved or complex issues to L2...