Overview

As a Service Quality Specialist (SQS), you will serve as a key liaison between the Porsche Centre, customers and the manufacturer. You will be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates. You will also technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing. You will manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche’s service process and warranty standards. The SQS drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time.

Responsibilities

• Provide technical support and guidance to technicians, managing repair progression, systems, and processes
• Stay up to date with manufacturer policies, bulletins and procedures
• Develop workshop processes aligned with Porsche Service and warra...